Steven Bartlett, host of 'The Diary of a CEO', reveals a hiring test that challenges conventional thinking. He claims that only 7% of job candidates answer a crucial question correctly, which he believes is a key indicator of success. The test involves a scenario where an important supplier informs the company that they won't be able to deliver the required materials on time for an upcoming event. The options presented are to scale back the event, postpone the date, or ask why it takes six weeks to prepare. Bartlett highlights the importance of this question, stating that most people fail to recognize the significance of the latter option. He argues that this question tests an individual's ability to think critically and challenge traditional constraints, a skill he values in his employees.
Bartlett's approach to hiring is unique, focusing on behavior rather than academic qualifications. He believes that understanding how people react to specific situations can reveal their potential for success. This is exemplified by a story from his own company, where an employee's inability to meet a deadline was attributed to an outdated laptop. By addressing the underlying issue, the company could save time and resources. Bartlett emphasizes the need to question and overcome artificial barriers that might hinder progress.
The host's emphasis on culture fit in hiring is supported by research, which suggests that prioritizing cultural alignment can lead to higher performance and lower turnover. However, Bartlett acknowledges potential pitfalls in this approach, including the risk of hiring individuals who resemble existing staff, potentially limiting diversity. He encourages a balanced approach, recognizing the benefits of diverse teams, as evidenced by studies showing their superior performance.
Bartlett's hiring philosophy has led to the development of a Culture Test, which he has successfully turned into a company by the same name. His dedication to hiring is evident, as he spends a significant portion of his month on the process. Bartlett's show, 'The Diary of a CEO', has gained popularity and recognition, further solidifying his influence in the business world.
